Delivery | Artist And Pattern Designer

Delivery Information

Last Updated: 5th June 2026

Website: https://www.mayannella.com/

Introduction

This page explains how your order is processed and delivered. It should be read alongside my Terms and Conditions, Refunds and Returns Policy, Privacy Policy and Cookie Policy.

I sell limited edition art prints, open edition art prints, and digital colour palettes. Each product type has different delivery arrangements, explained in full below.

1. Order Processing

1.1 Physical Art Prints

Every limited edition art print is accompanied by a Certificate of Authenticity bearing my signature, which will be included with your order on delivery.

As soon as your order is placed and payment confirmed I pass your details to my fulfilment partner The Print Space (Printspace Studios Limited), who will begin production immediately. You will receive an order confirmation email straight away so you know your order is underway.

All physical prints are produced on demand and made specifically for your order. Nothing is held in pre printed stock.

1.2 Digital Products

Digital products are delivered instantly. As soon as your payment is confirmed you will receive an email containing your download link. There are no delivery fees for digital products.

Your download link will remain active for 30 days from the date of purchase. Please ensure you save your files promptly. If you experience any technical difficulties accessing your download please contact me at Kirsty@mayannella.com.

2. Delivery

2.1 Physical Art Prints

Physical art prints are typically delivered within 6 to 10 business days from the date your order is placed. This includes production and shipping time.

All art print orders are shipped via Royal Mail and are fully tracked. As soon as your order is dispatched you will receive a tracking link directly from Shippy Pro, the tracking system used by The Print Space, so you can follow your delivery every step of the way.

2.2 Digital Products

Digital products are delivered instantly via an email download link immediately after payment is confirmed. There is no physical delivery involved.

2.3 Delivery Costs

All art print orders include complimentary UK delivery. There are no additional shipping or packaging costs.

Digital products have no delivery costs.

2.4 UK Delivery Only

I currently sell and ship physical products to UK addresses only. For international customers wishing to purchase my designs on fabric, wallpaper or as digital assets please see Section 3 below.

3. International Orders: Third Party Platforms

I understand that many international customers prefer the ease of trusted global platforms. Selected designs are available through the following:

3.1 Spoonflower: Fabric and Wallpaper

My designs are available on fabric and wallpaper through Spoonflower. Spoonflower has fulfilment centres in both the United States and Germany. All shipping, delivery, customs and returns for Spoonflower orders are governed by Spoonflower’s own policies. Please refer to Spoonflower’s official shipping information at spoonflower.com for full details including processing times, shipping options, estimated delivery times and any applicable customs duties or taxes.

3.2 Creative Market: Digital Design Assets

Selected digital design assets are available through Creative Market. These are delivered instantly via digital download after purchase on their platform. Creative Market handles the download process directly. No shipping costs or physical delivery are involved.

3.3 Patterned

Selected designs are also available through Patterned. Their own terms, delivery and returns policies apply to purchases made through their platform.

Please note that purchases made through Spoonflower, Creative Market or Patterned are subject to those platforms’ own terms and policies. I am not responsible for and have no control over their fulfilment, delivery or returns processes.

4. Important Delivery Notes

While I always aim to meet estimated delivery times, actual delivery dates can vary due to factors outside my control including courier delays, Royal Mail service disruptions and bank holidays. Delivery dates are therefore estimates and cannot be guaranteed. I will do everything I can to help resolve any delivery issues that arise.

If your order has not arrived within 15 business days of your order confirmation email please contact me at Kirsty@mayannella.com and I will investigate with The Print Space immediately.